Clear terms, no surprises.

Draft — have this reviewed before launch. This document is a plain-English starting point, not legal advice.

Last updated: October 2026

1. 01About these terms

   These terms apply to quotes, bookings and cleaning services provided by Move Out Cleaning (“we”, “us”) and to your use of this website. By requesting a quote or making a booking you agree to them. Nothing in these terms excludes, restricts or modifies your rights under the Australian Consumer Law.

2. 02Quotes

   Quotes are based on the information you give us (property size, condition, extras and access). If the property is significantly different on the day (for example much larger, heavily soiled, or still full of belongings), we will talk to you before doing extra work and agree any change in price first. A quote is valid for the period stated on it.

3. 03Bookings, access and utilities

   A booking is confirmed once we confirm the date and time with you. On the day, please make sure:

   • we can get in at the agreed time (keys, codes or someone on site);
   • electricity and running water are connected;
   • the property is as empty as agreed, so every surface can be reached.

   If we can't access the property or work safely, a call-out or rescheduling fee may apply.

4. 04Rescheduling and cancellations

   Please give us as much notice as possible. Cancellations or changes made inside the notice period shown in your booking confirmation may attract the fee stated there. If we need to reschedule, we'll contact you as early as possible and you won't be charged for our change.

5. 05Payment

   Payment terms (when and how you pay) are shown on your quote or booking confirmation. Prices include GST where applicable. Promo codes and gift cards are subject to their own conditions, can't be exchanged for cash and are applied by our team when your booking is confirmed.

6. 06Re-cleans

   If your agent or landlord flags an item we cleaned, let us know within the re-clean window stated in your booking confirmation, with the report or photos. We'll come back and fix the flagged items at no extra cost. Re-cleans don't cover damage, wear and tear, items not in the agreed scope, or areas that were used or dirtied after our clean.

7. 07Damage and liability

   We take care with every property. If something is damaged during a clean, tell us within 48 hours with photos so we can investigate and put it right. We aren't responsible for pre-existing damage, wear and tear, or items that fail because of age or faulty installation. To the extent permitted by law, our liability is limited to re-supplying the service or paying the cost of having it re-supplied.

8. 08Using this website

   We work to keep the information on this site accurate, but prices and availability are only confirmed in your quote. Photos on this site are representative examples. Please don't misuse the site or its forms. Our privacy policy explains how we handle your information.

9. 09Contact and governing law

   Questions about these terms: info@moveoutcleaning.com.au. These terms are governed by the laws of the Australian state or territory where the service is performed.